Terms & Privacy

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how NINE CRIMES collect, use and share information about you when you use our websites, networks, applications, online services, and other services provided by us or otherwise interact with us.

Information that you provide:

Registration and Profile information

When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.

When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third-party service provider that handles payments for us and will receive your payment card information.

If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.

Location Information

When you use our Services, we receive your general location information (for example, your internet protocol (“IP”) address may indicate your more general geographic region).

We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, and device identifiers.

To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.

We may derive information or draw inferences about you based on information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences, and based on your IP address, we may infer your approximate location.

We and third-party partners collect information using cookies, pixel tags, or similar technologies. For example, we may us pixel tags to recognize and alert you, if you leave items in your shopping cart. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies.

A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

We use your contact information (meaning email address, phone number, and billing/shipping address) for the following purposes:

• We use your billing and shipping address to process and deliver purchases, returns, and backorders, and to help prevent fraud.
• We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
• We also use your email address to help you create, manage, and maintain an account on our Services.