Frequently Asked Questions

Sometimes, it is not meant to be. If your latest order isnt working out, you can return it or exchange it, no problem. Make sure it’s in its original condition with tags attached and no signs of wear. Find out more details on our policy by visiting the “Refunds & Exchanges” page.

Not yet, but very soon!

Unfortunately, no. To cancel or add an item to your order please cancel the entire order and place a new one.

Please check our complete Size guide.

Unfortunately, we only accept orders through our website.

You may view the status of your order by logging into your Nine Crimes account and clicking on “My Orders”. If you checked out as a guest, you can click on “Track My Order” at the footer of the page.

Make sure to have your order number and email address available.
The order confirmation is sent via email within 30 minutes when.

• Your order has been received.
• Your shipment has been processed, based on the valid email address provided to us.
• If you did not receive any confirmation emails, please check your email spam filter.
• Select 9crimesclothing.com as a trusted website domain in your spam filter.
• To avoid any duplicate orders, please go to “My Account” to verify your order has been placed before resubmitting your order.
• Please allow 48 to 72 hours for your order status to change.

Unfortunately, we currently don’t have a store.
However, we do have a showroom you can visit by taking an appointment.
Kindly go send us a fitting request on “Contact Us”, noting that our showroom operates Sundays to Thursdays from 11 A.M. to 5 P.M.

If you have a promocode, please follow the steps below:

• Enter the promo code before checkout
• Make sure the promocode is not expired
• You can only use one per order – this includes our free delivery codes.
• Make sure you click ‘Apply code’
• Promocodes do not apply on items that are already on sale.

We understand that our customers like to get their hands on a great deal from time to time.
It’s worth checking the “Offers & Deals” page on our website as we’re always running great promos where you can grab yourself a steal.
If you don’t want to miss out on a good deal, you can sign up to our newsletter and get updates on promotions straight to your inbox.
Sometimes you’ll spot a code on our Instagram or Facebook or the banner on our website too – keep your eyes peeled!

Yes you can pick it up from our showroom, kindly write down in the comment section while checking out the required picking date and time and expect a reply to your request within 24 to 48 hours with the confirmation and details.